Form Submission

Form Title

Form Description

Stage 2 Formal Complaint Form

Stage 2 Formal Complaint Form

Before submitting a formal complaint

Please refer to our Complaints and Appeals Policy and Procedures.

Stage 1 – Informal Resolution
You are encouraged to first discuss your concern with the relevant staff member (e.g., lecturer, Course Coordinator, Student Services Officer, Campus Operations Manager, or Head of School for VCE students). Many issues can be resolved at this stage without making a formal complaint.

Academic (Teaching, Learning, Assessment, Results, Academic Integrity): Lecturer, Teacher, Trainer, Course Coordinator, Dean, Head of School
Student Progress: studentprogress@ae.edu.au
Placement: placement@ae.edu.au
Enrolment and Administration: registrar@ae.edu.au
Financial: studentservices@ae.edu.au or fees@ae.edu.au
Other: studentservices@ae.edu.au

Important exceptions

Matters involving child safety, child abuse, Sexual Assault or Sexual Harassment (SASH), Gender-Based Violence (GBV), serious misconduct, or risk of harm must not be handled through informal discussion and must be reported immediately through the appropriate process.

Stage 2 – Formal complaint

If your concern is not resolved through Stage 1, or informal resolution is not suitable, you may submit a formal complaint (Stage 2) using this form. Include clear details of your complaint and any steps already taken to resolve it. Complaints that lack substance or supporting evidence may be rejected.

Stage 3 – Appeal

A Stage 3 Appeal is a process where a student disputes:

i. the outcome of a Stage 2 Formal Complaint , or

ii. a Notice of Intent to Report (ITR), or an unsuccessful application for; refund, leave of absence, provider transfer or credit & RPL.

For Stage 3 Appeals, please DO NOT submit this form. Instead, please submit a Stage 3 Appeal Form.

Have you attempted to resolve the complaint informally (via your lecturers, student services)

Who did you contact?

Date and time of contact

Personal Details

Student ID (use "000" if you do not have a student ID) *

Student Name *

Campus *

Course *

Contact Details

Mobile

Email Address *

Address

Suburb

Postcode

State

Country

Preferred Contact Method *

Telephone
Email

Title of Complaint *

Complaint Summary - Please outline the reasons for your complaint. *

What would you consider to be a satisfactory solution

Attachment 1

Attachment 2

Attachment 3

Attachment 4

PRIVACY NOTICE

The information provided on this form will be used exclusively to resolve your appeal/complaint. None of the information you provide on this form will be disclosed to anyone outside of this business unless we are required to do so by law OR where your permission has been provided.

Acknowledge Education may be required disclose your personal information as part of the external appeals process to commonwealth and State or Territory government departments and authorised agencies. Please note that we will keep a written record of your complaint/appeal/ including the outcome and reason for outcome.

DECLARATION

I declare that the information provided in this form and any attachments is, to the best of my knowledge, true and correct. I understand that the information provided will be used to process my academic complaint/appeal in accordance with Acknowledge Education's policies and procedures.

Signature *